FAQ

You can learn more from our asked questions

We have made quality our habit. It’s not something that we just strive for – we live by this principle every day.

What is the patients journey

• A visit to your doctor (GP or specialist), who decides to admit you to hospital

• Pre-admission, either online or at the hospital

• Admission and/or procedure

• Post-op essentials, including your hospital stay

• Discharge planning

• Rehabilitation or follow-up consultations

What do you ensure confedentiality?

Certain confidential information is shared with members of the interdisciplinary team during your stay. You are expected to respect the confidentiality of other patients: the only exception is when a fellow patient expresses the need to harm themselves. This must be reported to the relevant nursing staff.

Who will have access to my information

All information contained in your patient file is confidential and may not be divulged to anyone beyond your treating team without your permission. If you or a family member have a question, please do not hesitate to speak to a member of your team. If you require copies of your medical information, please apply for this in writing to your psychiatrist or the nursing unit manager, as there are legal documentation requirements involved.

How is the Emergency Department staffed?

The department is staffed with emergency medicine physicians and nurses, physician assistants, technicians, CNAs and unit coordinators along with specialists from the laboratory, cardiology, respiratory and radiology departments.

1

2

3

4

Ask A Question

ask us any question and get an answer as soon as possible

A3 Care Ltd.

Excellence in community health care