Our History

About Us

A3 Care Ltd is a home care company committed to providing personalised care and nursing support for individuals of all ages with complex care needs, all within the comfort of their own homes. We understand the importance of staying in a familiar environment and avoiding extended hospital stays. That’s why A3 Care delivers high-quality care, ensuring you receive the best support while remaining in the place you cherish most.

There are many home care agencies but our clients know that A3 Care differs from others as it delivers the safest and the most flexible services for people with the most complex care needs. Our clients can testify that where others have failed due to the complex nature of the care required, we have managed well to succeed.

Mission Statement

Our goal is to deliver client-centered healthcare that excels in quality, service, and accessibility.

Vision

A community in which all people achieve their full potential for health and well-being across the lifespan. We work to be trusted by patients, a valued partner in the community, and creators of positive change.

Our Approach

Our work is guided by key values:

We listen to what you say and treat you with dignity and respect. We take pride in raising a smile and providing the best quality of care we would want for our own families. We believe that every client that you meet will remember you for who you were, what you did for them and their families and how you made them feel during a difficult time in their lives.

Our Relationship with the People We Serve:

• The client always comes first. We are dedicated to client care.

• We treat each person with respect and dignity.

• We are compassionate listeners. We hear the issues of our clients, respect them, and do everything in our power to help.

• We provide client-centered service. People who come to A3 Care Ltd. can expect polite, friendly helpful staff members who relate to each person as an individual, recognizing their history, relationships, culture, and needs. We go the extra mile to meet their expectations.

• We keep ourselves well educated so that we can apply new developments in our fields. We use innovative approaches to health care and customer service.

• The diverse people who come to A3 Care Ltd. see themselves reflected in our work. We seek diversity in our staff and value their abilities to enhance communication with clients. We create a clinic physical environment that reflects diversity. We actively engage in multiple cultures in the community.

• We seek direction from patients through their guidance as members of our Board; we seek direction from other contacts using multiple methods.

• We believe that patients deserve to have timely access to health care and that our systems should reflect this value.

Our Approach to Healthcare

• We care for the whole person, see the complexity of each person’s life, and believe that addressing a broad range of human needs is the best way to improve a person’s health.

• We continuously examine the services we provide and what is needed in the community. We look for cracks in the health care system, fill those, and move to fill new ones. When other community resources develop to address those needs, we make intentional decisions to apply our resources differently.

• We believe that providing high quality, accessible health care is our reason for being. We seek to be a model for other community health centers.

• We use a team approach to providing health care, and involve the patient as part of our team.

Our Relationship with the Community

• We have a commitment to serving the community and providing open access to A3 Care Ltd. for all community members.

• Involvement by our staff in the community enhances our ability to provide effective health care. Improving the community will improve the health of our customers.

• Partnerships with education, government, and other community organizations will multiply the resources for and the effectiveness of our work.

• By instilling confidence in our clients, they will become positive forces in the community and contribute to the health of others.

Our Work Environment

• In all we do, we actively pursue excellence and search for the next level of accomplishment.

• We take pride in our work.

• We create a dynamic, forward-moving, innovative organization.

• Our integrity and ethics will never be compromised.

• We are good stewards of limited resources so that we can most effectively meet the many needs of our customers and the community. At the same time, caring for people is our primary focus.

• We are as respectful, friendly, helpful, and supportive to one another as we are to our patients. Administrators seek to treat employees in the same way that employees treat clients.

• Teamwork is central to our work. We each take the responsibility to contribute effectively to teams.

• We each are dedicated to A3 Care Ltd. to our clients, and to the community.

• We share a common mission of serving others through spirit-based leadership.

• We recognize and appreciate the contributions and accomplishments of individuals and teams.

• We seek and reward suggestions and innovation.

• We have a strong work ethic, yet we don’t stifle our individual personalities.

• Fun and humor are healthy for us and for our clients. We intentionally incorporate fun into the A3 Care Ltd. environment.

Our Services

Each of our highly skilled nurses and carers are trained to provide a wide range of home services. These services can be on a short term or long term basis, from one-off shifts to complex life-long care packages. Our services broadly cover areas such as complex care, intensive care, personal care, post hospital care, live in care, mental health care, and respite care.

Our Quality Standards

We’re driven by our duty of care to deliver excellence in care. That’s why each of our nurses and carers undergoes a vigorous selection process and has a minimum of two years’ home care experience. This ensures they’re competent in administering drugs or changing dressings, as they are in daily care routines. They receive yearly updates and training to help them deliver evidence-based care. All our home care services are approved and regulated by the Care Quality Commission - CQC.